When a price quote changes, which price documentation should be provided to the consumer?

When a price quote changes, which price documentation should be provided to the consumer?

• A. The original price list only.
• B. A verbal explanation with no documentation.
• C. The updated GPL/CPL/OBP along with the new price.
• D. A generic note about price changes.

Answer: (C)

When prices change, you must provide written documentation that reflects the current charges. The FTC Funeral Rule requires that price information be kept up to date and given to consumers in writing. If a quote changes, supply the updated price lists—the General Price List, the Casket Price List, and the Outer Burial Price List—along with the new price. This gives the consumer the exact, current amounts for services and merchandise and avoids confusion that comes from outdated or verbal-only information. The original price list may no longer be accurate, a verbal explanation provides no written record, and a generic note about changes doesn’t meet the required documentation standard.

When prices change, you must provide written documentation that reflects the current charges. The FTC Funeral Rule requires that price information be kept up to date and given to consumers in writing. If a quote changes, supply the updated price lists—the General Price List, the Casket Price List, and the Outer Burial Price List—along with the new price. This gives the consumer the exact, current amounts for services and merchandise and avoids confusion that comes from outdated or verbal-only information. The original price list may no longer be accurate, a verbal explanation provides no written record, and a generic note about changes doesn’t meet the required documentation standard.