How should price disputes be resolved under the FTC Funeral Rule?

How should price disputes be resolved under the FTC Funeral Rule?

• A. By following the terms of the GPL and the applicable CPL/OBP, with escalation to management as needed.
• B. By contacting a consumer protection agency to issue a ruling.
• C. By issuing a full refund to the consumer regardless of dispute.
• D. By delaying any price disclosure until a dispute is resolved.

Answer: (A)

The right way to handle a price dispute under the FTC Funeral Rule is to rely on the provider’s own pricing documents and escalate within the organization as needed. The General Price List (GPL), along with the applicable Casket Price List (CPL) and Outer Burial Container Price List (OBP), are the authoritative sources for what items and services cost. When a price dispute arises, the staff should review these price lists to confirm exactly what was quoted or charged, explain any differences, and have a manager or someone authorized make any necessary adjustments or clarifications. This keeps the resolution consistent with the published prices and the consumer’s rights to clear, upfront pricing. Other options don’t fit because meetings with a consumer protection agency aren’t the standard mechanism for resolving internal price questions, and issuing a blanket refund regardless of the specifics isn’t required or appropriate. Delaying price disclosure until a dispute is resolved would violate the rule’s demand for upfront, itemized pricing.

The right way to handle a price dispute under the FTC Funeral Rule is to rely on the provider’s own pricing documents and escalate within the organization as needed. The General Price List (GPL), along with the applicable Casket Price List (CPL) and Outer Burial Container Price List (OBP), are the authoritative sources for what items and services cost. When a price dispute arises, the staff should review these price lists to confirm exactly what was quoted or charged, explain any differences, and have a manager or someone authorized make any necessary adjustments or clarifications. This keeps the resolution consistent with the published prices and the consumer’s rights to clear, upfront pricing.

Other options don’t fit because meetings with a consumer protection agency aren’t the standard mechanism for resolving internal price questions, and issuing a blanket refund regardless of the specifics isn’t required or appropriate. Delaying price disclosure until a dispute is resolved would violate the rule’s demand for upfront, itemized pricing.