How should non-English-speaking consumers be accommodated in price disclosures?

How should non-English-speaking consumers be accommodated in price disclosures?

• A. Provide GPL/CPL/OBP in the consumer's language or provide interpreter assistance.
• B. Translate only the contract terms but not the prices.
• C. Offer a price list in English only and inform the consumer to use a translator.
• D. Translation is optional.

Answer: (A)

Non-English-speaking consumers must be given the same access to price information as English speakers. Under the Funeral Rule, price disclosures such as the General Price List, Casket Price List, and Outer Burial Price List should be provided in the consumer’s language or supported with interpreter assistance. This ensures they can clearly understand what is being offered, compare options, and avoid hidden costs, which helps residents make informed decisions and protects them from deceptive pricing. Translating only contract terms but not the prices, or providing an English-only list and telling the consumer to use a translator, or claiming translation is optional, would prevent the consumer from fully understanding the costs and terms, contravening the rule’s goal of clear, accessible pricing for all customers.

Non-English-speaking consumers must be given the same access to price information as English speakers. Under the Funeral Rule, price disclosures such as the General Price List, Casket Price List, and Outer Burial Price List should be provided in the consumer’s language or supported with interpreter assistance. This ensures they can clearly understand what is being offered, compare options, and avoid hidden costs, which helps residents make informed decisions and protects them from deceptive pricing.

Translating only contract terms but not the prices, or providing an English-only list and telling the consumer to use a translator, or claiming translation is optional, would prevent the consumer from fully understanding the costs and terms, contravening the rule’s goal of clear, accessible pricing for all customers.